Sugar Stores offers a 30 day return policy
for any reason you aren't completely satisfied, you can return any item
in its original condition within 30 days of the date of shipment for a
full refund or exchange (Our original shipping cost will be deducted
from the refund & buyer pays return shipping.) there is a 35%
restocking fee .
All returned items must be in new/original condition in which received
unless returning a damaged or unsatisfactory item. Merchandise that has
been reported as perfect condition by the customer before return will be
charged if item is received damaged. A return authorization is
required for all returns.
Please contact customer care to obtain a
return authorization. All shipping costs associated with returned
merchandise are the responsibility of the customer unless otherwise
verified with a customer representative. If merchandise is received
damaged, please notify your delivery person of the damage. They will
follow the proper procedure for damaged merchandise.
will not pick-up merchandise if it is not in its original packaging. If
merchandise is received damaged upon delivery, customer must contact
customer service within 72 hours to report damage and to receive a
return authorization. All original packing material must be kept for
return. It is the customer's responsibility to keep all packing
materials, boxes, and documentation for any return.
Sugar Stores is
not responsible for any items that are discarded by the customer.
DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY
REPLACEMENT/REFUND WILL BE ISSUED. Full purchase price will be
refunded, less any exchange fees and shipping fees, within 30 days of